Compliments & Complaints

We believe you should always expect a first class customer service. If we make a mistake or you're not happy with our services we want to hear about it so we can learn what we did wrong and put it right where possible.

It's also nice to receive compliments as it helps our staff and volunteers to feel valued.  

Tell us what you think

It really helps us to know when we get things right so please tell us if we have made your day or you have a suggestion that will help us do things better.

Contact Us

There are a number of way to contact us.

Make a complaint

On occasion we get things wrong and we fail to meet your expectations. If you've got a complaint, we want to hear about it so we can put things right and learn from our mistakes.

Things we need to share with you

The information refers to ‘We’ being Bield Housing & Care and references to ‘You’ being you as the user of this site.