We recognise that on some occasions we may have failed to deliver the service you expected to receive.
We aim to provide an excellent service to all our customers.
If we have failed you, we would like to know so that we can put things right.
We learn by our mistakes and continually aim to make improvements to our service delivery.
You can make a complaint in a number of ways. The documents below tell you how you can do this. A copy of the full policy and procedure is also available for you.
If you prefer you can complete a form online. Click here to go to the form.
There are a number of external bodies that can help you if you are unhappy with our complaints procedure.
You can make a complaint to the Scottish Public Services Ombudsman. You must have made a complaint to us before the Ombudsman will look at your complaint. The Ombudsman can be contacted at SPSO, 4 Melville Street, Edinburgh, EH3 7NS Tel: 0800 377 7330 Web: www.spso.org.uk
The Care Commission regulates our care and community services and the housing support services we provide. You can complain directly to the Care Commission. The main office is: The Care Commission, Compass House, 11 Riverside Drive, Dundee, DD1 4NY Tel 0845 6030890 :Web www.carecommission.com
If a service is commissioned by a local authority you can contact the local authority if you are dissatisfied with the service Bield is providing. Contact details are available from your Scheme Manager, Housing Officer or Local Office.
