Complaint Form

On occasion we may not deliver the service you expect from us. If this happens we need to know so we can put things right.

Use the form below to tell us about the problem you have experienced and we will contact you so we can put things right.

When you send the form to us you will receive a confirmation email. If you do not receive this within 24 hours contact the Secretariat Department on 0131 273 4000.

Name *

Address *

Line 1 *
Line 2
Town *
County
Postcode *
Country

Telephone *

Email *

Current Status

Tell us more about your complaint

Is this first time you have made this complaint?

YesNo

If this is not the first time you have made this complaint, please give details of when, where and to whom it was reported

How would you like to see this matter resolved?

May we visit you to discuss this matter?

YesNo

What days are you available?

If you would prefer to be contacted at a different address add details here

Line 1
Line 2
Town
County
Postcode
Country

Telephone

We respect that confidentiality is important when dealing with your complaint; however, it may be necessary for us to speak with another service user or external agency during our investigations. Do we have your permission to disclose this information ?

YesNo

[Sign In]