Bield arranges all repairs and maintenance for both your home and the communal areas where applicable.
We classify repairs into four categories:
Emergency Repairs
These are when you are put in danger by the fault or there could be serious damage to property such as burst pipes or electrical failure. We aim to respond to all emergency repairs within 6 hours of them being reported.
Urgent Repairs
These are repairs that if left unattended could cause danger to property such as leaking pipes or broken lighting. Bield aim to complete all urgent repairs within 3 working days of them being reported.
Routine Repairs
These are minor repairs and adjustments that do not pose a danger to you or your property. Bield aims to complete all routine repairs within 20 working days of them being reported.
Qualifying Repairs
Under the Scottish Secure Tenants (Right to Repair) Regulations 2002, you have the right to have certain small but urgent repairs carried out by the Association within a given timescale. Under these regulations, tenants have the right to call out a second contractor if the first contractor fails to attend in the time given for the repair.
Planned Maintenance
There are works that Bield schedule in advance so we can tell you when these will take place, such as window replacements, fire alarms, lift and kitchen refurbishments. If any of these works are planned for your scheme, your Property Officer will hold a meeting to give you full details.
What Bield does not do
Bield will not undertake:
- Repairs that have resulted from misuse or abuse by you or your visitors
- Decoration within your home.
