Please note this facility is for Bield Tenants only
How to report a repair
There are a number of ways to report a repair.
Emergency / Urgent Repairs
During scheme office hours these should be reported to your Scheme Manager who will in turn contact Property Services. If your scheme office is closed, you should pull the cord on the speech unit in your home and tell the Response24 operator what the problem is.
Routine Repairs
All routine repairs should be reported to your Scheme Manager who will contact Property Services. You will be sent a copy of the works order for every repair requested.
Amenity and General Needs tenants
All repairs can be reported during office hours, Monday to Friday 9am to 5pm, to our Property department in Glasgow, telephone 0141 270 7253. Outside office hours either use the pull cord or telephone Response24 on the repair line number - Tel. 0800 783 7937.
Online reporting of repairs
If you prefer, you can report your repair online here.
click here to access the form
Access to carry out the repair
When you report a repair you must let us know when the contractor can visit. The more flexible you can be about access times, the greater the likelihood your repair will be done quickly.
