Telecare Service Association

The Telecare Services Association (TSA) is the representative body for the telecare industry within the UK.

The TSA operates a Code of Practice that encourages the provision of good quality customer service.

To become code compliant, organisations need to have detailed procedures covering all aspects of their operations, and demonstrate that service delivery is in accordance with these procedures. Independent audits carried out which lead to appropriate service providers being awarded ‘code compliance’, a process which is repeated on an annual basis.

Response24 is fully compliant with the code and was last inspected in June 2010.

Visit the TSA website for more information