Covid-19 - Latest information for Staff

In response to the enhanced restrictions to help tackle the coronavirus emergency, as announced by the Government on 23 March 2020, we have had to take some immediate actions which will impact on your role with Bield and the service we provide to our customers:

1. Where possible staff are to work from home and a resource plan has been developed that enables us to do this and to continue to provide our service by prioritising essential tasks. Your patience is appreciated as we implement this.
2. Due to the restrictions on social gatherings, all our dining rooms will close.  For customers who have a meal service the meals, arrangements will be made to have these delivered to their home. Where we have the capacity, this service will be offered to vulnerable people where a meal service is provided.
3. We have advised customers that we can now only respond to emergency repairs. Customers have been advised to continue to report these using the usual telephone number. They have been advised the call is likely to go to an answer machine but to leave a message which will be responded to.
4. To assist our focus to minimise disruption and to remain true to our core values of high quality service and care, we are reaching out to our volunteer network to provide additional support for our customers where required. I will be writing to each customer to ask what help they may need. We will also link in with local support in communities where Bield operates as we are aware that there is already inspirational acts of kindness.

We appreciate your continued understanding and support as we work together to positively contribute to Scotland’s response to coronavirus.

Dr Lynne Douglas - Chief Executive Officer 

Telephone: 0131 273 4000. Email: hello@bield.co.uk