Scotland’s Route map out from COVID19: What it means for you

The team at Bield knows how frustrating it has been for customers who have had to stay safe at home during the COVID-19 pandemic, and we would like to thank you for your patience during this time.

We know you are very keen to get back to some sort of normality, and we have been working behind the scenes to help us move as quickly as we can through the route-map phases of lockdown release.

This factsheet lets you know what you can expect at the different phases of lockdown restriction.

What you can do to help?

All phases:

  • Adhere to physical distancing as much as possible
  • Wash your hands thoroughly and regularly

Phase 2

  • Only allow carers/family/friends to bring you essential supplies such as food and medication, or to help you with tasks like getting washed, dressed, or preparing meals.
  • When you use the gardens, you can meet people from up to two households, but please stay 2 meters apart – to help minimise footfall in your complex and help protect your neighbours – consider going to visit your friends and family at their garden or in a park/open space
  • If you live alone you and the members of one other household can agree to form an 'extended household'
  • Everyone in the extended household will be able to act, and will be treated, as if they live in one household. This means they can spend time together inside each other’s homes and not need to stay at least 2 metres apart.

Phase 3

  • You will be able to let someone from one household into your home, but still keep 2 meters apart and wash your hands regularly.
  • The communal areas will be open at Phase 3, but there may be restrictions, such as limits on the number of people in the room at the same time.

Please be considerate of your neighbours and only stay a limited time in the shared garden space to allow others to use these areas.

Please be aware that our local employees are able to offer advice and guidance to customers and their families regarding the need to physically distance. They are not in a position to enforce these guidelines. Enforcement is the responsibility of the local police.

Download the latest Customer Factsheet.