Tell us your views - customer consultation
We would like to know what you think about our policies, services and programmes of work.
Here you will find information on our latest consultations.
In January 2020, Scottish Public Service Ombidusman published an updated model complaint handling process.
As a result, all RSLs had to update their complaint policies and procedures.
The Bield Board approved the updated Complaint Policy on 25 March 2020.
Key issues that have been changed thanks to consultation include:
- Information on tenant disputes included in complaint leaflet
- Large print version of complaint leaflet to be made available