Tell us your views - customer consultation
We would like to know what you think about our policies, services and programmes of work.
Here you will find information on our latest consultations.
Current consultations
We have started to review our policy on electric wheelchairs and mobility scooters.
The draft policy is available on the Bield website.
You can share your views by completing this short survey.
We have started to review our policy on Gas Safety.
The draft policy is available on the Bield website.
We have started to review our policy on Water Management Policy.
The draft policy is available on the Bield website.
We have started to review our policy on Tenancy Management.
The draft policy is available on the Bield website.
Past consultations
In January 2020, Scottish Public Service Ombidusman published an updated model complaint handling process.
As a result, all RSLs had to update their complaint policies and procedures.
The Bield Board approved the updated Complaint Policy on 25 March 2020.
Key issues that have been changed thanks to consultation include:
- Information on tenant disputes included in complaint leaflet
- Large print version of complaint leaflet to be made available