Tenant engagement and participation

Bield Housing and Care offer housing and services for older people across Scotland.

We want a Scotland where people of all ages are respected,can make their own choices,and lead independent and fulfilling lives.We do this by ensuring a diverse range of housing, care and other service options tailored to the needs of our client group.

We believe that positive customer involvement and influence will help us to deliver

• Better services and improve outcomes for tenants which give value for money
• Work together for common goals with respect and understanding
• Build skills and confidence to influence decisionsIncreasetenant satisfaction with their home and neighbourhood Identify actions for service and performance improvements
• Meet our regulatory and legislative requirements relating to tenant participation

Involving customers will ensure that we deliver our Business Plan with the three strategic outcomes

• Our customers can live independently in their home as their needs change
• Our customers feel we offer value for money
• The quality of our homes and services meet expectations

Click here to read our Tenant Engagement Strategy. 

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