Tenant engagement and participation
Bield Housing and Care offer housing and services for older people across Scotland.
We want a Scotland where people of all ages are respected,can make their own choices,and lead independent and fulfilling lives.We do this by ensuring a diverse range of housing, care and other service options tailored to the needs of our client group.
We believe that positive customer involvement and influence will help us to deliver
- Better services and improve outcomes for tenants which give value for money
- Work together for common goals with respect and understanding
- Build skills and confidence to influence decisionsIncreasetenant satisfaction with their home and neighbourhood Identify actions for service and performance improvements
- Meet our regulatory and legislative requirements relating to tenant participation
Involving customers will ensure that we deliver our Business Plan with the three strategic outcomes
- Our customers can live independently in their home as their needs change
- Our customers feel we offer value for money
- The quality of our homes and services meet expectations