Tenant engagement and participation
Bield Housing and Care offer housing and services for older people across Scotland.
We want a Scotland where people of all ages are respected,can make their own choices,and lead independent and fulfilling lives.We do this by ensuring a diverse range of housing, care and other service options tailored to the needs of our client group.
We believe that positive customer involvement and influence will help us to deliver
- Better services and improve outcomes for tenants which give value for money
- Work together for common goals with respect and understanding
- Build skills and confidence to influence decisionsIncreasetenant satisfaction with their home and neighbourhood Identify actions for service and performance improvements
- Meet our regulatory and legislative requirements relating to tenant participation
Involving customers will ensure that we deliver our Business Plan with the three strategic outcomes
- Our customers can live independently in their home as their needs change
- Our customers feel we offer value for money
- The quality of our homes and services meet expectations
Ways to get involved
The Bield Communications Champions (BCC) is a group of tenants who work with officers at Bield Housing and Care to:
- ensure effective communication between customers and Bield Housing & Care
- review, agree and monitor communication methods, mechanisms, and performance
- review and agree communications to an agreed set of criteria
The Bield Compliment and Complaint Review Collective (CCRC) is a group of tenants who work with officers at Bield Housing and Care to look at compliments and complaints made to Bield Housing and Care to make recommendations on improvements and best practice.
The Bield Tenant Equality Network (BTEN) is a group of tenants who work with officers at Bield Housing and Care that aims to:
- Actively promote equality and diversity across Bield Housing & Care
