Bield’s Tenant Satisfaction Survey is a vital tool for listening to and learning from our tenants. While it fulfils our regulatory obligations under the Scottish Housing Regulator’s framework, its purpose extends far beyond compliance. The survey is designed to give tenants a meaningful voice in shaping the services they receive.
This year’s survey focused on the areas that matter most to our tenants, including communication, repairs, neighbourhood management, tenant involvement, and the quality of their homes. It also explored satisfaction with specific services such as Bield Response 24 and our Customer Contact Centre.
We received 481 individual comments and pieces of feedback, all of which have been reviewed and shared with the relevant Heads of Service. Notably, there was a marked increase in compliments this year, reflecting the dedication and hard work of our teams.
The feedback gathered provides a clearer understanding of tenant priorities and helps us identify where improvements can be made. It also reinforces our commitment to delivering services that promote independence, dignity, and wellbeing across all our developments.
Click here to read the full report.