Policies & Procedures

Business Development

File Description	File	Size
Asset Management Policy (SHR)		731KB
Energy and Environmental Policy		795KB

Customer Experience

File Description	File	Size
Anti-Social Behaviour Policy		120KB
CCTV Code of Practice		104KB
Charter of Rights for Service Users		76KB
Complaint Policy		447KB
Customer Care Principles		44KB
Data Protection Policy		524KB
Duty Of Candour Policy		341KB
Home Loss And Disturbance Policy		396KB
Housing Managed Offenders Policy		203KB
Joint Allocations Policy		337KB
Managing Restraint Policy		232KB
Powered Wheelchair & Mobility Scooter Policy		683KB
Prevention and Management of Falls Policy		212KB
Rent Arrears Policy		260KB
Rent Policy		242KB
Responding to Stress Policy		223KB
Responsible Pet Ownership Policy		409KB
Safeguarding Adults Policy		277KB
Tenancy Management Policy		511KB

Governance

File Description	File	Size
Board & Committee Members Expenses Policy		364KB
Code of Conduct for Board Members		374KB
Entitlements, Payments and Benefits Policy 2023		473KB
Membership Policy		70KB
Modern Slavery Statement		259KB
Openness & Confidentiality Policy		326KB
Recruitment & Training Policy for Board and Committee Members		374KB
Scheme Of Delegation Feb 2020		380KB
Succession Planning Policy		200KB
		0KB

HR

File Description	File	Size
Code Of Conduct for all Employees, Casual Workers & Volunteers		241KB
Disciplinary and Dismissal Procedure		251KB
Equality and Diversity Strategy		212KB
Gender Pay Gap Report 2021		258KB
Gender Pay Gap Report 2020		195KB
Gender Pay Gap Report 2019		90KB
Grading, Salaries and Increments		13KB
Grievance Procedure		179KB
Learning and Development Policy		245KB
Pensions, Life Assurance and Insurance Cover		166KB
Performance and Development Framework Guidelines		821KB
Recruitment & Selection Policy		258KB
Whistleblowing Policy		202KB

ICT

File Description	File	Size
Freedom of Information & Environmental Information Policy		153KB
Record Management Policy		104KB

Organisational

File Description	File	Size
Financial Regulations March 2023 (web version)		282KB
Financial Regulations - Appendix FR06 Delegated Authority - Schedule March 2023 (web version)		79KB
Procurement Policy		576KB
Risk Management Policy		382KB
Treasury Management Policy 2022		688KB

Property Management

File Description	File	Size
Asbestos Management Policy Nov		688KB
Estate Management Policy		85KB
Gas Safety Policy November 2022		619KB
Medical Adaptations Policy (Stage 3 Adaptations)		167KB
Property Management Policy		438KB
Responsive Maintenance and Void Works Contracts		180KB
Water Management Policy Nov 2022		567KB

Shared Ownership

File Description	File	Size
Shared Ownership Policy		184KB