Policies & Procedures
Business Development
File Description | File | Size |
---|---|---|
Asset Management Policy (SHR) | ![]() | 731KB |
Energy and Environmental Policy | ![]() | 795KB |
Customer Experience
File Description | File | Size |
---|---|---|
Anti-Social Behaviour Policy | ![]() | 120KB |
CCTV Code of Practice | ![]() | 104KB |
Charter of Rights for Service Users | ![]() | 76KB |
Complaint Policy | ![]() | 447KB |
Customer Care Principles | ![]() | 44KB |
Data Protection Policy | ![]() | 524KB |
Duty Of Candour Policy | ![]() | 341KB |
Home Loss And Disturbance Policy | ![]() | 396KB |
Housing Managed Offenders Policy | ![]() | 203KB |
Joint Allocations Policy | ![]() | 337KB |
Managing Restraint Policy | ![]() | 232KB |
Powered Wheelchair & Mobility Scooter Policy | ![]() | 683KB |
Prevention and Management of Falls Policy | ![]() | 212KB |
Rent Arrears Policy | ![]() | 260KB |
Rent Policy | ![]() | 242KB |
Responding to Stress Policy | ![]() | 223KB |
Responsible Pet Ownership Policy | ![]() | 409KB |
Safeguarding Adults Policy | ![]() | 277KB |
Tenancy Management Policy | ![]() | 511KB |
Governance
File Description | File | Size |
---|---|---|
Board & Committee Members Expenses Policy | ![]() | 364KB |
Code of Conduct for Board Members | ![]() | 374KB |
Entitlements, Payments and Benefits Policy 2023 | ![]() | 473KB |
Membership Policy | ![]() | 70KB |
Modern Slavery Statement | ![]() | 259KB |
Openness & Confidentiality Policy | ![]() | 326KB |
Recruitment & Training Policy for Board and Committee Members | ![]() | 374KB |
Scheme Of Delegation Feb 2020 | ![]() | 380KB |
Succession Planning Policy | ![]() | 200KB |
0KB |
HR
ICT
File Description | File | Size |
---|---|---|
Freedom of Information & Environmental Information Policy | ![]() | 153KB |
Record Management Policy | ![]() | 104KB |
Organisational
File Description | File | Size |
---|---|---|
Financial Regulations March 2023 (web version) | ![]() | 282KB |
Financial Regulations - Appendix FR06 Delegated Authority - Schedule March 2023 (web version) | ![]() | 79KB |
Procurement Policy | ![]() | 576KB |
Risk Management Policy | ![]() | 382KB |
Treasury Management Policy 2022 | ![]() | 688KB |
Property Management
File Description | File | Size |
---|---|---|
Asbestos Management Policy Nov | ![]() | 688KB |
Estate Management Policy | ![]() | 85KB |
Gas Safety Policy November 2022 | ![]() | 619KB |
Medical Adaptations Policy (Stage 3 Adaptations) | ![]() | 167KB |
Property Management Policy | ![]() | 438KB |
Responsive Maintenance and Void Works Contracts | ![]() | 180KB |
Water Management Policy Nov 2022 | ![]() | 567KB |
Shared Ownership
File Description | File | Size |
---|---|---|
Shared Ownership Policy | ![]() | 184KB |