Compliments & Complaints

We believe you should always expect a first class customer service. If we make a mistake or you're not happy with our services we want to hear about it so we can learn what we did wrong and put it right where possible.

It's also nice to receive compliments as it helps our staff and volunteers to feel valued.  

Please read our Privacy & Cookies Notice to find out how we handle your personal information when you submit a compliment or complaint to us.

Give a compliment

It really helps us to know when we get things right, so please tell us if we have made your day.

Contact Us

There are a number of way to contact us.

Make a complaint

If you've got a complaint, we want to hear about it so we can put things right and learn from our mistakes.