We are currently experiencing an issue with our Customer Contact Centre phone lines, which means inbound and outbound calls are not connecting.
We have reported the issue to BT, who have confirmed that there is a known issue with their contact centre platform affecting multiple customers. The issue has been escalated within BT and they are working to resolve it.
We apologise for any inconvenience this may cause and thank you for your patience while this is being resolved.
We will provide a further update as soon as we have more information.